Complaints Policy

U 4 Utility Ltd takes and treat every complaint seriously and action accordingly. We follow below steps

• A clear and easily accessible process for customers to make a complaint, including contact information
for the complaints department.
• A commitment to acknowledging and responding to complaints within a specified timeframe, such a
within ten working days.
• An investigation into all complaints, with a view to resolving the issue and providing a satisfactory
outcome for the customer.
• Regular reviews of the complaints process to ensure that it is fair, effective, and responsive to
customer needs.
• A commitment to keeping customers informed throughout the complaints process and providing
updates on the status of their complaint.
• A commitment to treating all complaints with confidentiality and sensitivity.
• A process for escalating complaints to an independent ombudsman or regulator if the customer is not
satisfied with the outcome.
• A process for recording and tracking all complaints to ensure that they are handled consistently and
effectively.
• A process for reviewing and analyzing complaints data to identify patterns, trends, and areas for
improvement.
• A commitment to continuously improving the service provided to customers, based on feedback from
complaints.
U 4 Utility Ltd believes that It’s important to have a transparent and efficient procedure in place to
handle complaints, as it can help to build trust and loyalty with customers, and improve the overall
reputation of our company

Contact details for complaints:

If a complaint is not resolved by 8 weeks and if we have reached a deadlock you can then contact Ombudsman Services: